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Cancellation & Refund Policy


Merchant business' return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an "Accept" or "Agree" for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.

Cancellation Policy

Inford Hosting believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:


• Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• There is no cancellation of orders placed under the Same Day Delivery category.

• No cancellations are entertained for those products that the infordhosting.com marketing team has obtained on special occasions like Pongal, Diwali, Valentine's Day etc. These are limited occasion offers and therefore cancellations are not possible.

• Inford Hosting does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

• In case of receipt of damaged or defective consumer durable items and non durable items like mobile phones, mixer grinder, calculator etc, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 21 days of receipt of the products. For books, VCDs, DVDs, software products, the matter should be reported within 5 days.

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

Disclaimer policy

A disclaimer may specify mutually-agreed and privately-arranged terms and conditions as part of a contract; or may specify warnings or expectations to the general public (or some other class of persons) in order to fulfill a duty of care owed to prevent unreasonable risk of harm or injury. Some disclaimers are intended to limit exposure to damages after harm or injury has already been suffered. Additionally, some kinds of disclaimers may represent a voluntary waiver of a right or obligation that may be owed to the disclaimant.


Disclaimers vary in terms of their uniformity. Some may vary depending on the specific context and parties involved, while other types of disclaimers may strictly adhere to a uniform and established set of formalities that are rarely or never modified, except under official authority.


• No warranties

• Limitations of liability

• Exceptions

• Reasonableness

• Other parties

• Unenforceable provisions

• This website disclaimer

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Inford Hosting and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.


In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.


Through this website you are able to link to other websites which are not under the control of Inford Hosting . We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.


Every effort is made to keep the website up and running smoothly. However, Inford Hosting takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Privacy Policy

A privacy policy states how you will respect the privacy of your website users. It says what information you will gather, how you will use it and how you will keep it secure.

 

A privacy policy is a legal document that discloses some or all of the ways a party gathers, uses, discloses and manages a customer's data. The exact contents of a privacy policy will depend upon the applicable law and may need to address the requirements of multiple countries or jurisdictions. While there is no universal guidance for the content of specific privacy policies, a number of organizations provide example forms.


Website privacy

This privacy policy sets out how Inford Hosting uses and protects any information that you give Inford Hosting when you use this website.


Inford Hosting is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


Inford Hosting may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [date].


What we collect

We may collect the following information:

• name and job title

• contact information including email address

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.


Shipping & Delivery Policy

This is another policy that must be clearly stated on website. Include the delivery time frame and any restrictions that merchant might have on delivering the products. List on the website all export restrictions that merchant is aware of for the products that are sold online. A company must ship your order within the time stated in its ad or give an option notice to the customers otherwise


Shipping & Delivery Policy (Products)

 

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.


Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Your Company Name is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.


Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order). Your Company Name is in no way responsible for any damage to the order while in transit to the buyer. Payments Your Company Name is proud to use Payment Gateway Name for fast, easy and efficient secure payments. All major credit cards are accepted.


Shipping & Delivery Policy (Services)

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on +91-8800-83-9800


How the delivery charge is calculated for multiple units and some produ

The shipping charge is based on the weight of the product. For multiple products ordered from the same category the programme adds up the weight of all the units ordered and charges a single delivery fee.


Thus, a customer who orders three books weighing 200gms, 250gms and 400gms is charged a single delivery fee of a consignment weighing more than 500gms but less than one kg. The customer is not charged for three different consignments weighing less than 500gms each. Thus the customer will pay a delivery fee of Rs 85 for


Terms & Conditions

The Website Owner, including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on the website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.


Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Inford Hosting 's relationship with you in relation to this website.


The term 'Inford Hosting ' or 'us' or 'we' refers to the owner of the website whose registered office is A 30, Sector 63 Noida, Delhi (NCR) 201301 Uttar Pradesh INDIA. Our company registration number is [company registration number and place of registration]. The term 'you' refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Refund Policy:

infordhosting.com offers a 30 (thirty) day money back guarantee only on our Windows and Linux Shared Web Hosting services and a 7 (seven) day money back guarantee only on our Windows and Linux Reseller Hosting on yearly plans only. We also offer 3 days money back guarantee on VPS service only if VPS has not been delivered till that date. Once VPS is deivered, no refund would be processed in any way. We DO NOT provide any refund on any dedicated server hosting once order is placed and paid in any circumstances. Customer(s) agree not to raise any dispute on the refund policy as per the stated terms. Domain names registered / transferred / renewed through our services are subject to the yearly domain registration fee of INR 699.

Refunds will not be honored if cancellation / refund notices are received after the respective 30 (thirty) days for shared hosting accounts and 7 (seven) days for Reseller, and 3 (Three) days VPS hosting accounts (only if VPS is not delivered), and no Refund on Dedicated Hosting. Domain names can be transferred to an alternate domain registrar or you can point to alternate hosting provider.

Free host transfer service is available for max 5 domains in total per client. In case of free web hosting transfer service given by infordhosting.com for more than 5 domain, client can not ask for refund for the given service and client will be charged for min 2 month hosting charges or INR 500 per static domain/account transfer fee and INR 1000 per dynamic domain/account transfer fee whichever is high. Remaining amount will be refunded to client account.

Clients are requested to renew their domain with in the renewal period, if the domain has already expired, and you want to renew the domain, there will be a Inford Hosting convenience fee @ INR 150 Per day. If client dont pay this fee once agreed, we reserve right to hold the domain till the amount is successfully received.

Any addon service taken by client will not be refunded and will be charged in full.

In case if any customer decides to transfer his/her domain to some other registrar, it is necessary for him/her to notify us at support@infordhosting.com about this change so that our billing records could be updated. If we are not properly notified, our automated system will generate invoices and subsequent payment notifications.

Under no circumstances, Inford Hosting will entertain any claim of refund for (1) SSL Certification Charges (2) WebSite Builder Charges (3) Domain Name Registration Charges and (4) Dedicated Server Charges (5) Set Up Fee in case of cancellation of your order (6) Any account that is terminated by us within the guarantee period resulting from the violation of any of the terms of this TOS (7) the cost of any Third Party Software license(s) (including but not limited to CPanel, DirectAdmin, Fantastico, Softaculos, etc...).

Invoices that have been paid more than once with multiple Paypal/Credit Card Subscriptions can only be addd as credit towards the account and cannot be refunded.

 

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